Job Title: Logistics Coordinator - Transportation

Department: Customer Service

Location: Remote - **Candidates must live in one of our current market areas""

Reports To: Logistics Manager

Position Type: Full-time

Company Overview

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Position Summary:

Primary responsibility is to provide timely, accurate, and efficient service to our customers while supporting account growth initiatives. The Logistics Coordinator will manage multiple accounts within a diverse customer base and serve as a primary point of contact for day-to-day service execution. This position requires strong problem-solving skills, operational knowledge, proactive communication, and the ability to identify opportunities for additional freight within existing accounts.

Essential Duties and Responsibilities:

• Other duties may be assigned as deemed appropriate by Management.
• Serve as a primary point of contact for assigned customer accounts, ensuring all communication is clear, timely, and solution-oriented
• Manage and execute customer orders from entry through completion
• Track containers in CMS using rail and port tracing; monitor shipments through dashboards for problems and exceptions
• Proactively communicate with customers via phone and email regarding shipment status, service issues, and additional freight opportunities
• Identify and pursue opportunities to secure additional loads or expand freight volume within assigned accounts
• Build and maintain strong working relationships with customers to support retention and growth
• Effectively communicate and schedule all pickup and delivery order information with customers, dispatch, over-the-road carriers, and/or highway as needed
• Promptly and effectively resolve delivery, equipment, or service issues through appropriate channels
• Set up new customer accounts and maintain accurate account information
• Ensure all templates are set up correctly and billing is accurate
• Utilize Gulf Winds operating systems (CMS, Quote) to manage client freight
• Minimize additional costs through effective communication, accurate data entry, thorough record keeping, and system utilization
• Cross-train with other Logistics Coordinators and maintain updated desk manuals
• Provide backup support for other Logistics Coordinators as needed

Skill Sets and Requirements:

• Strong written and oral communication skills, including comfort with proactive phone outreach
• Ability to build customer relationships and influence freight decisions
• Action oriented with a strong sense of accountability
• Independent thinking and problem-solving skills
• Computer literacy (Excel, Outlook, Teams, Word)
• Attention to detail and accuracy
• Organizational aptitude
• Ability to multi-task in a fast-paced environment
• Typing speed of 40+ WPM
• Impeccable follow-through and commitment to quality customer service
• Bi-Lingual is a plus (Spanish)
• Candidate must live in one of our current market areas

Minimum Qualifications:

• High School Diploma or GED